Issue:
Have performance issue on PC or Mac with slow/unresponsive tasks / client.
Troubleshooting:
1. Update the PC notes.ini or the Mac preferences file, adding the following 2 lines:
client_clock=30
console_log_enabled=1
Note that notes.ini paths are different in the platforms. For example:
PC:
c:\program files\ibm\notes\data\notes.ini
or
c:\Users\<userid>\AppData\Local\Lotus\Notes\Data\notes.ini
Apple Mac:
/Users/<myusername>/Library/Preferences/Notes Preferences
Linux:
/home/<userid>/lotus/notes/data
2. Start the Collector program "IBM Support Assistant Lite" via Terminal:
a. Start Terminal
b. Enter the following:
$ cd /Applications/IBM Notes.app/Contents/MacOS/rcp (Notes9)
$ ./startcollector.sh
3. Send the resulting file to IBM support as requested. The e-mail filepath and filename follows:
/Users/<userid>/Library/Application Support/Lotus Notes Data/Expeditor/Applications/autopd/collector_yyyy.mm.dd.hh.mm.ss.zip
Note: Notes app name changed with Apple introduction of their own app named Notes. Old path/name:
cd /Applications/notes.app/Contents/MacOS/rcp (Notes8)
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